What Customers Want from HR |
The Institute of Employment Studies has just published a very interesting report based on research with its member organisations. People Management published the findings in their 18 September issue. You can get a summary of the results here What Customers Want From HR A number of the findings stood out for me, and fit with views expressed in organisations I have worked with. For example:
One comment intrigued me – that managers want HR to ‘fiddle around less with policies and processes – the repeated redesign of performance management forms was a frequent irritant, for example. In organisations where I have worked, this was driven by managers’ unwillingness to do the tough talking and the ‘crap’ form was used as an excuse for this. We need to stand up to this and insist that the conversation is much more important than the form. And the report also highlights the issue that I feel SO strongly about - that managers and employees need a clear understanding of what HR thinks it is there to do, what services it is offering, and how to access these. What are you doing to achieve this? |