| Common sense makes change successful |
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In a new report management consultants McKinseys say that much of what companies need to do to bring about change is “common sense, but all too frequently it doesn't become common practice”. The author, Mary Meaney and her colleagues identify six tactics that companies need to adopt to maximise the chances of success when leading change. These are:
Common sense indeed. Yet a significant change programme, whether it is privatisation, a merger or cost-cutting, has a less than one in five chance of success if none of the tactics is employed. A salutory lesson, yet how frequently do we hear of large change programmes, particularly in the public sector, costing millions and not achieving their objectives. Ms Meaney said: “One of the consistent themes is around pace and around the need for momentum and the need for action, and the need for some quick wins and early success stories. “One of the things to think through is how you orchestrate things so that you get success early and you get the momentum and make the changes that you want but don't overwhelm the organisation.” “Defensive and reactive” change programmes, often triggered by dire financial circumstances, are more prone to failure than “offensive and proactive” changes inspired by positive stimuli, such as a desire to expand the company or improve performance. However, by using the six tactics their chances of success can be more than doubled." Two case studies - Malaysian Airlines and the state-owned Italian postal services - provide evidence of how this common sense approach works. Read the full story here.
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